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Privacy Policy

Acertio Factoría Creativa SL (herein after Acertio ) respects the privacy of its users and is committed to the protection of all personal information.

To access the services offered by Acertio through its website, users must provide personal information as requested in the online booking process.

In compliance with the provisions of Spanish Law 15/1999 of the 13th of December on the Protection of Personal Data (herein after "Data Protection Act"), Acertio makes known that upon submission of a service request, user information will be stored and processed in files under the ownership of Acertio in order to offer, provide and fulfil its services as well as send information and publicity regarding offers, promotions and any recommendations by Acertio as well as customer survey and analysis forms. In order to personalize these services and adjust them to the interests and needs of the user, allowing us to communicate the best offers in the market, please advise us of any changes in the data provided.

Acertio also makes it known that the user at any time may exercise his/her right to the access, rectification, cancellation or opposition to the use of their personal data stored in the files of Acertio, established in Sabadell (Barcelona), Avenida 11 de Setembre 111, and with VAT number: ES-B65613424. The user for his/her convenience may exercise the aforementioned rights by email to the address This email address is being protected from spambots. You need JavaScript enabled to view it..

According to Article 11 of the Data Protection Act and considering the nature of the services provided by Acertio through its website both nationally and internationally, the User consents for his/her personal data to be communicated to other collaborating companies or within the Acertio group in order to successfully offer, provide and carry out contracted services, communicate important information and publicity, as well as send customer survey and statistic forms.

Should you contract a transfer service offered through our website, Acertio may communicate your personal information to local Suppliers and Agencies (local transport operators, taxi services, airport authorities, customs, etc.) that will use your personal information for the sole and exclusive purpose of fulfilling the contracted service.

Finally, according to Article 34.e) of the Data Protection Act, the User consents to the transfusion of their personal information by Acertio to the aforementioned parties and for the motives indicated in the Terms and Conditions, including to those parties in countries that do not offer a similar level of protection as that covered by the Data Protection Act.
Acertio ensures the confidential use of personal data entered by the User onto the website and that the server that will store and process such data has the necessary security measures to prevent unauthorized access by third parties.

Furthermore, the User is informed of the following:

  • Acertio limits itself to the collection and use of personal data necessary to provide high quality, personalised service, as well as offer or opportunities from other companies that Acertio believes may be in the interest and benefit of the User.
  • Specifically, Acertio collects information about the preferences of its Users through the data directly provided to us by the User as well as traffic analysis data, including the use of cookies (see below).
  • When the User contracts a transfer service through the website, he/she must provide personal information such as name, email address, telephone number, mailing address, flight details and destination/accommodation details. Having finished the booking process and accepted the Terms and Conditions and Privacy Policy, the User will be transferred to the CES certified virtual payment platform belonging to the financial institution RedSys or PayPal (depending on customer preferences). Acertio will, at no time, have access to your credit or debit card number, nor any other bank details.
  • Should the User take part in any contest or promotion, Acertio will ask for his/her name, mailing address and email address in order to organize the contest or promotion and in order to inform the winner or winners.
  • By registering to Acertio bulletins or newsletters and through the express acceptance on the part of the User to receive said communications, the User also accepts the possibility of receiving publicity and special offers within the bulletins and newsletters as well as other communications containing information exclusively for the User.

Acertio will not communicate the User's personal details to any third party not directly related to or involved with the successful completion of the User's requested service. However, it is possible that said details may be transferred to third parties with which Acertio shares commercial agreements related to the fulfilment of services solicited through its website. It is also possible that Acertio communicates global statistics related to sales, customers, web traffic and other information related to its website. However, said information will not include any personally identifiable information.

Any modification, amendment or cancellation of User information must be made in writing to the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it..
The website and software are housed on servers that encrypt all information. Also, Acertio maintain strict security procedures concerning the storage and disclosure of data in ordered to prevent its unauthorized access in accordance with the provisions of article 9 of Law 15/1999, of 13 December, Protection of Personal Data (Data Protection Act).

Acertio is expressly committed, as far as possible, to not sell services or send offers or information to minors. Minors are not permitted to register on there own behalf for any services through our website. We remind parents, legal representatives and guardians that they should monitor children's use of the Internet. If a parent or legal representative discovers that a minor has subscribed to one of our web services, they must notify us immediately so we can remove the corresponding record and any personal data.

Our website accepts the use of cookies. A cookie is a piece of information collected by your Internet web browser and stored on your computer's hard disk. Each time you visit the Acertio website, our server will recognize the cookie and provide us with information on your last visit. Most browsers permit the use of cookies automatically, but you can usually modify your browser settings to not do so. If you choose to disallow cookies you may still use most of the services on our website, including the booking process. If at any time you would like to send us any comments or complaints about how we use your personal information, please send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

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